Term and Conditions

Welcome to Velvet Muse, where intimate elegance meets exceptional service. These Terms and Conditions outline the agreement between Velvet Muse (“we,” “us,” or “our”) and you (“customer,” “user,” or “your”) regarding your use of our website (velvetmuses.com) and purchases of our delicate intimates and lingerie collections.

1. Our Boutique Experience

1.1 Website Use

Velvet Muse caters to discerning individuals seeking premium lingerie, bodysuits, and intimate apparel. Our collections are designed for adult clientele who appreciate fine craftsmanship in sensual fabrics like lace, knit, and cut-out designs.

1.2 Account Registration

To enhance your experience, you may create an account to:

• Save your preferences and wishlists
• Expedite future purchases
• Track order history

You are responsible for maintaining confidentiality of your account credentials and all activities under your account.

2. Product & Service Description

2.1 Collections

We specialize in:

• Delicate lace bodystockings and bodysuits
• Fashion-forward cut-out designs
• Romantic lingerie sets with coordinating garters
• Edgy harness pieces and bondage-inspired accents
• Comfortable cotton and knit intimates

2.2 Product Representation

While we meticulously photograph our collections, please note:

• Colors may vary slightly due to screen settings
• Fit may differ based on body type (refer to sizing charts)
• Some designs may require special care (see individual product pages)

3. Ordering & Payment

3.1 Order Process

Our white-glove service includes:

1. Selection of your intimate pieces
2. Secure checkout with multiple payment options
3. Discreet packaging and handling within 1-2 business days

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed through secure encrypted gateways.

3.3 Pricing & Availability

Prices are in USD and subject to change without notice. While we maintain real-time inventory, occasionally items may become unavailable after order placement. In such cases, we will notify you promptly.

4. Shipping & Delivery

4.1 Shipping Options

We offer two discreet delivery methods:

• Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

4.2 International Considerations

While we ship globally (excluding certain Asian and remote regions):

• Customs fees are the recipient’s responsibility
• Delivery estimates may vary by destination
• Some designs may be restricted in certain countries

5. Returns & Exchanges

5.1 General Policy

We accept returns within 15 days of delivery for:

• Unworn items with original tags attached
• Merchandise in original packaging

5.2 Final Sale Items

For hygiene reasons, these cannot be returned:

• Bodystockings
• Cut Out Bodysuits
• Lingerie Sets
• Costume Sets

5.3 Exchange Process

We gladly exchange eligible items for alternative sizes/styles. Contact our Customer Muses at [email protected] to initiate the process.

6. Intellectual Property

All content on velvetmuses.com, including:

• Product designs
• Photography
• Branding elements
• Website copy

is the exclusive property of Velvet Muse and protected by international copyright laws. Unauthorized use is strictly prohibited.

7. Liability & Disclaimers

7.1 Product Use

Velvet Muse products are designed for aesthetic and intimate wear. We are not liable for:

• Improper use of products
• Allergic reactions to materials (always check fabric content)
• Modifications to original designs

7.2 Website Operation

We strive for uninterrupted service but cannot guarantee:

• Error-free operation at all times
• Immediate resolution of technical issues
• Compatibility with all devices/browsers

8. User Responsibilities

By using our services, you agree to:

• Provide accurate account and payment information
• Use products as intended
• Respect our intellectual property
• Comply with all applicable laws regarding intimate apparel purchases
• Understand that some designs are intended for adult clientele

9. Policy Updates

We may update these Terms periodically. Continued use after changes constitutes acceptance. The current version will always be available on our website with the effective date noted.

10. Contact Our Muses

For questions about these Terms or any aspect of our service:

Email: [email protected]
Physical Address:
3892 Hott Street, Oklahoma City, US 73119