At Velvet Muse, we believe intimate apparel should be as effortless to wear as it is to acquire. Below you’ll find answers to our most commonly asked questions about our sensual collections and seamless service.

Our Products

What types of lingerie does Velvet Muse specialize in?
We curate confidence-boosting pieces including bodystockings, lace bodysuits, harness sets, delicate bralettes, and seductive costume sets. Our collections feature premium materials like signature lace, soft cotton, and intricate knit designs with styles ranging from high-waisted to cut-out silhouettes.
How do I choose the right size for intimate apparel?
Each product page includes detailed sizing charts. For lace and knit pieces, we recommend your usual size for a second-skin fit. Structured styles like corsets may require sizing up – check individual product notes. When in doubt, our customer muses can guide you at [email protected].
Are your fabrics comfortable for all-day wear?
Absolutely. While designed to enchant, our pieces prioritize comfort with breathable lace, stretch-knit fabrics, and seamless construction. Cotton styles are perfect for daily wear, while our signature lace provides both support and sensuality.

Orders & Payments

What payment methods do you accept?
We welcome Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are securely processed with encryption to protect your privacy.
Can I modify or cancel my order after placement?
To maintain our swift processing (1-2 business days), modifications must be requested within 2 hours of ordering. Email [email protected] immediately with your order number and request.
Do you offer gift wrapping or special packaging?
Every order arrives in discreet, elegant packaging by default – no external branding reveals the treasures within. While we don’t offer gift wrapping, the unboxing experience is designed to feel like a personal indulgence.

Shipping & Delivery

What are my shipping options?
Express Shipping ($12.95): Via DHL/FedEx, delivered in 10-15 business days after 1-2 day processing.
Complimentary Standard Shipping: For orders over $50 via EMS, delivered in 15-25 business days after processing.
Do you ship internationally?
Yes, we ship worldwide from our Oklahoma City studio, excluding select Asian and remote regions. Whether you’re in Paris, Sydney, or New York, we’ll deliver your confidence-boosting designs.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Follow your package’s journey from our boudoir to your sanctuary with full visibility.

Returns & Exchanges

What’s your return policy?
We want you to feel as comfortable in our lingerie as in your own skin. You may initiate returns within 15 days of receipt, provided items are unworn with tags attached. Email [email protected] to begin the process.
Are there exceptions to returns?
For hygiene reasons, we cannot accept returns on garter sets, intimate briefs, or bodysuits with crotch snaps unless defective. Costume sets must be returned complete with all original components.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for inspection and processing. Refunds will be issued to your original payment method.

Customer Care

How can I contact customer service?
Our customer muses are available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).
Do you offer styling advice or product recommendations?
Absolutely. Share your preferences, occasion needs, or fit concerns with our muses, who will gladly suggest pieces to complement your unique silhouette and desires.

Velvet Muse – Where every stitch tells a story of confidence and allure. Have unanswered questions? Our customer muses await your correspondence at [email protected].